FAQ

ipping address—swatches typically arrive within 3–5 business days.

Q: How long does it take to receive a custom Wedding Dress or Gown?

A: Custom Wedding Dresses and Gowns require 4–6 weeks of production time (varies by design complexity), plus standard shipping (3–5 business days). We recommend ordering 3–4 months before your wedding date to allow time for minor alterations (if needed). Rush production (2–3 weeks) is available for an additional fee—contact us for details.

Q: What if my Veil arrives damaged or my Wedding Dress has a defect?

A: Contact us within 48 hours of delivery at matron-wails9k@icloud.com, including your order number and clear photos of the damage/defect. We will either:


  • Send a replacement item (free of charge) with expedited shipping to meet your timeline.
  • Issue a full refund (including original shipping costs) if a replacement won’t arrive in time for your wedding.

Q: How do I care for my Wedding Dress or Veil after the wedding?

A: For long-term preservation:


  • Wedding Dresses: Dry clean using a specialist wedding gown cleaning service (avoid regular dry cleaning, as harsh chemicals can damage delicate fabrics like lace or satin).
  • Veils: Hand wash in cold water with mild detergent, lay flat to dry, and store in a breathable garment bag.
    Detailed care instructions are included with each order—email us if you need recommendations for local cleaning services.

Q: Can I cancel my order after placing it?

A: - Non-Custom Items: Orders can be canceled within 24 hours of placement (before shipping) for a full refund.


  • Custom Items: Cancellations are only accepted within 48 hours of order placement (before production begins). After production starts, a 50% cancellation fee applies (due to material and labor costs).
    Email matron-wails9k@icloud.com with your order number to request a cancellation.